Privacy Policy

 Last Updated: 16 Nov 2025

CraveShift ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (www.craveshift.com) and purchase our products.

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy and comply with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

When you place an order or interact with our website, we collect the following personal information:

For Order Processing and Delivery:

• Full name
• Delivery address
• Email address
• Phone number
• Order history
• Product preferences

We do not collect, store, or have access to your credit card or payment details. All payment transactions are processed securely through our third-party payment providers:

• Square (for credit/debit card payments)
• PayPal (for PayPal payments)

These payment providers have their own privacy policies and security measures:

• Square Privacy Policy: https://squareup.com/au/legal/general/privacy
• PayPal Privacy Policy: https://www.paypal.com/au/webapps/mpp/ua/privacy-full

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on pages
• Referring website
• Date and time of visit

This information is collected through cookies and similar technologies (see Section 6).

We use your personal information for the following purposes:

• Processing and fulfilling your orders
• Arranging delivery and shipping
• Sending order confirmations and shipping notifications
• Handling returns, refunds, and exchanges
• Providing customer support

• Responding to your inquiries and requests
• Sending important updates about your order
• Notifying you of product recalls or safety issues (if required)

• Improving our website and products
• Analyzing customer preferences and shopping patterns
• Preventing fraud and maintaining website security
• Complying with legal obligations

• Sending promotional emails about new products, special offers, or company updates
• You can opt-out of marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us

We will NOT:

• Sell your personal information to third parties
• Use your information for purposes other than those stated in this policy without your consent
• Send you marketing communications unless you have opted in

We only share your personal information in the following limited circumstances:

Shipping and Delivery Partners:We share your name, delivery address, and phone number with courier services (e.g., Australia Post, CouriersPlease, etc.) to deliver your orders.

Payment Processors:We share necessary order information (but NOT payment details) with Square and PayPal to facilitate payment processing.

Email Service Providers:If you opt in to receive marketing emails, we may use email marketing platforms to send communications. These providers only have access to your email address and name.

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from government authorities
• Protect our rights, property, or safety, or that of our customers
• Prevent fraud or illegal activity

If CraveShift is involved in a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

We do NOT:

• Sell your personal information to advertisers or marketers
• Share your information with unrelated third parties for their marketing purposes.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure storage of customer information
• Limited access to personal information (only authorized personnel)
• Regular security assessments

All payment transactions are handled by our PCI-DSS compliant payment providers (Square and PayPal). We never see, store, or have access to your full credit card details.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Our website uses cookies and similar technologies to enhance your browsing experience and collect website usage information.

Cookies are small text files stored on your device when you visit a website. They help us remember your preferences and understand how you use our site.

Essential Cookies (Required):These cookies are necessary for the website to function properly, including:

• Shopping cart functionality
• Secure login areas
• Payment processing

Analytics Cookies (Optional):These help us understand how visitors use our website, including:

• Pages visited most frequently
• Time spent on site
• User navigation patterns

We may use Google Analytics or similar services. These services collect anonymous data and do not identify individual users.

Marketing Cookies (Optional):If you consent, we may use cookies to:

• Remember your preferences
• Show relevant advertisements on other websites
• Track the effectiveness of marketing campaigns

You can control and delete cookies through your browser settings. However, disabling essential cookies may affect website functionality.

For more information about cookies: https://www.oaic.gov.au/privacy/privacy-guidance-for-organisations/online-privacy

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical Retention Periods:

• Order and delivery information: 7 years (for tax and accounting purposes as required by Australian law)
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics data: Up to 24 months

When we no longer need your information, we will securely delete or anonymize it.

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the following rights:

You have the right to request access to the personal information we hold about you.

You can request that we correct any inaccurate, outdated, or incomplete information.

You can request that we delete your personal information, subject to certain exceptions (e.g., legal obligations to retain records).

You can unsubscribe from marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at contact@craveshift.com

Contact us at contact@craveshift.com with your request. We will respond within 30 days. We may need to verify your identity before processing your request.

Our website may contain links to third-party websites (e.g., social media platforms, payment providers). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies before providing any personal information.

Our website and products are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

Your personal information is primarily stored and processed in Australia. If we engage service providers located overseas, we will take reasonable steps to ensure they comply with the Australian Privacy Principles or are subject to substantially similar privacy protections.

Currently, some of our service providers may store data in the following countries:

• United States (Square, PayPal, email service providers)

By using our website, you consent to the transfer of your information to these countries for the purposes described in this Privacy Policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any changes will be posted on this page with an updated "Last Updated" date at the top.

If we make material changes to how we use your personal information, we will notify you by:

• Posting a prominent notice on our website
• Sending you an email (if you have provided one)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Email: contact@craveshift.com

We will respond to all privacy-related requests within 30 days.

By using our website and providing your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or provide us with your personal information.

What we collect: Name, address, email, phone for delivery
Payment info: We DON'T see it - handled by Square/PayPal
How we use it: Order fulfillment and customer service only
Marketing: Only with your consent (opt out anytime)
Sharing: Only with delivery partners - we never sell your data
Your rights: Access, correct, delete your info anytime
Contact: contact@craveshift.com

This Privacy Policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).