These Terms and Conditions govern your use of the CraveShift website (www.craveshift.com) and the purchase of our products. By using the website or placing an order, you agree to be bound by these terms.

• Business Name: CraveShift
• ABN: 99 773 565 854
• Contact: contact@craveshift.com
• Business Address: 16 Haig Street, Box Hill South, Vic - 3128

CraveShift makes every effort to ensure that product descriptions, nutritional information, prices, and images on the website are accurate and up-to-date. However, we cannot guarantee that all information is entirely error-free.

Pricing Errors: If a product is listed at an incorrect price due to a typographical error or system malfunction, we reserve the right to refuse or cancel any orders placed for that product, regardless of whether the order has been confirmed. If your order is cancelled, we will notify you promptly and issue a full refund.

Allergen Information: All products contain allergen information on their packaging. Please review this carefully before consumption. If you have specific dietary requirements or allergies, please contact us before ordering.

Placing an Order: When you place an order through our website, you are making an offer to purchase products subject to these Terms and Conditions.

Order Acceptance: A binding contract is formed when we send you an order confirmation email confirming dispatch of your products. We reserve the right to refuse any order prior to dispatch.

Payment: By placing an order, you agree to pay the full price for the products, including applicable taxes (GST) and shipping fees. Payment methods include credit card, PayPal, and other methods displayed at checkout. All payments must be completed at the time of order.

Order Cancellation by Customer: You may cancel your order at no charge if you contact us before your order has been dispatched. Once dispatched, our returns policy (Section 5) applies.

Delivery Timeframes: We aim to dispatch orders within 1-2 business days of receiving payment. Delivery times vary depending on your location:

• Metro areas: 3-5 business days
• Regional areas: 5-10 business days
• Remote areas: Up to 14 business days

Delivery Responsibility: We are responsible for delivering products to you. While we use reliable third-party carriers, unexpected delays may occasionally occur due to factors beyond our control (extreme weather, carrier issues, etc.). We will keep you informed of any significant delays.

Delivery Issues: If your order doesn't arrive within the expected timeframe, please contact us at contact@craveshift.com. We will investigate and work to resolve the issue promptly.

Product Condition: Products are perishable food items. Please inspect your order upon delivery. If products arrive damaged, spoiled, or melted, please contact us within 48 hours with photos for a replacement or refund.

Your Rights Under Australian Consumer Law: Our products come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to:

• A replacement or refund if products are faulty, not fit for purpose, or      don't match our description
• Compensation for any reasonably foreseeable loss or damage caused by faulty products

These rights apply in addition to any voluntary return policy we offer.

Consumer Guarantee Claims: If you believe a product is faulty, unsafe, or doesn't match our description, please contact us at contact@craveshift.com within a reasonable time. We will:

• Assess your claim promptly
• Offer a replacement, or refund as appropriate
• Cover reasonable return shipping costs for genuine consumer guarantee claims

Voluntary Returns (Change of Mind): We offer a 30-day voluntary return policy on unopened products if you simply change your mind. To be eligible:

• Products must be unopened and in original condition
• You must contact us within 30 days of delivery
• Return shipping costs are your responsibility
• Products must not be damaged or past their best-before date

Opened Products: Due to food safety regulations, we cannot accept returns of opened products unless they are faulty or don't comply with a consumer guarantee.

Return Process:

1. Email contact@craveshift.com with your order number and reason for return
2. We will provide return instructions and, if applicable, a return authorization
3. Ship the product back to the address provided
4. Once received and inspected, refunds will be processed within 7-10 business days to your original payment method

Refund Method: Refunds will be issued to the original payment method used for purchase.

Food Safety: Our protein bars are manufactured in accordance with Australian food safety standards. Products should be stored in a cool, dry place away from direct sunlight.

Best Before Dates: All products display a best-before date. While products may be safe to consume after this date, we recommend consuming them before the date for optimal quality.

Allergies and Dietary Requirements: If you have allergies or specific dietary requirements, please review product ingredients carefully before purchasing. Contact us if you need additional information.

All content on the CraveShift website, including but not limited to logos, product images, text, graphics, and design, is the intellectual property of CraveShift or our licensors and is protected by Australian and international copyright laws.

You may not reproduce, distribute, modify, or use any content from our website without prior written permission.

You agree to use the website only for lawful purposes. You must not:

• Engage in any activity that could damage, disable, or overburden the website
• Interfere with other users' ability to use the site
• Attempt to gain unauthorized access to our systems
• Use automated systems (bots) to access the website without permission
• Post or transmit any harmful, offensive, or illegal content

We reserve the right to suspend or terminate access to users who violate these terms.

Consumer Guarantees: Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or other applicable law that cannot be excluded, restricted, or modified by agreement.

Limitation to the Extent Permitted by Law: To the maximum extent permitted by law, CraveShift's total liability to you for any loss or damage arising from or in connection with these Terms and Conditions or your use of the website is limited to:

• The resupply of the products; or
• Payment of the cost of having the products resupplied

Excluded Liability: Subject to the above, we are not liable for:

• Any indirect, incidental, or consequential loss or damage
• Loss of profits, revenue, or business opportunities
• Issues arising from third-party services (payment processors, delivery carriers)

This limitation does not apply to liability that cannot be excluded or limited by law, including liability for death or personal injury caused by our negligence.

By using the website, you agree to our Privacy Policy, which outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles.

Our Privacy Policy can be found here .

We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters (floods, fires, earthquakes)
• Pandemics or public health emergencies
• War, terrorism, or civil unrest
• Strikes or industrial action
• Failure of telecommunications or internet services
• Government actions or restrictions

We will notify you as soon as reasonably practicable if we are affected by such circumstances and will resume performance as soon as the circumstances permit.

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising from these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of [specify state/territory] and the federal courts of Australia.

Dispute Resolution: Before commencing legal proceedings, we encourage you to contact us to try to resolve any disputes informally. Many issues can be resolved quickly through direct communication.

CraveShift reserves the right to modify or update these Terms and Conditions at any time. Any changes will be:

• Posted on this page with an updated "Last Updated" date
• Effective immediately upon posting for new users
• Effective for existing customers from the date specified in the update notice

We recommend reviewing these Terms and Conditions periodically. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

Last Updated: 14 Nov. 25

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable. If modification is not possible, the provision will be severed, and the remaining provisions will continue in full force and effect.

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and CraveShift regarding your use of the website and purchase of products, and supersede all prior agreements and understandings.

If you have any questions about these Terms and Conditions, your order, or our products, please contact us:

Email: contact@craveshift.com Business Address: 16 Haig Street, Box Hill South, Vic - 3128 ABN: 99 773 565 854

We aim to respond to all inquiries within 1-2 business days.